• Where to Go if You Suspect a Network Outage



    After yesterday's Freedom Mobile outage I thought it might be useful to provide some tips for where to go if you suspect that your carrier's mobile network is down.

    When I realized that I couldn't send or receive text messages my first thought was that it must be a billing issue; because of this I wasted almost half an hour on hold with Freedom (using a SIP line) and trying to log into my account on their site. Here's how I eventually found out what was really going on:

    1) Howard Forums. This was the first place I went (obviously), but there weren't yet any threads suggesting an outage. I would have started one myself but I was still thinking at this point that I had forgotten to pay my bill and my service was suspended.

    2) Social media. Confirming Freedom's network issues was as easy as entering #freedommobile on Twitter. If your city or town has a subreddit, that might be a good place to look, too; unfortunately my own query on r/Toronto quickly devolved into an FM-bashing session, which of course would never happen here.

    3) Downdetector. This is a new one for me. By simply Googling "is Freedom Mobile down?" I was directed to a site called Canadian Outages, where you can actually search for carrier outages by city. And if you're so inclined, you can download their Android or iOS app, and/or their plugin for Amazon Alexa. They even have a Twitter feed for outages across various networks and services—one each for Canada and the USA.

    Hopefully no one reading this will ever experience another carrier outage. But in case you do, now you know where you can go to confirm it.

    Link: Freedom Mobile on CanadianOutages.com

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    This article was originally published in forum thread: Freedom Mobile outage started by b4man View original post
    Comments 35 Comments
    1. b4man's Avatar
      b4man -
      Attachment 156469 map
    1. qag01's Avatar
      qag01 -
      Quote Originally Posted by b4man View Post
      Hello,

      I have been without service since last night. It is intermediate now and keeps going down. It shows that I have a signal. No phone calls, texts or data. When you try to make a phone call it states to contact 611 for help. I have waited on the phone for over an hour on a landline to contact freedom. They have advised me that there was an outage and have not had a timeframe to fix. Has anyone else had issues? I am in Ontario. Not sure if they would reimburse for outage or even notify us. The social media team says to keep selecting home network and contact the tech team if doesn't work. They don't even notify one another of the outages.
      Freedom needs to add a network status page to their website

      Sent from my Pixel 2 XL using HoFo mobile app
    1. Mann Incognito's Avatar
      Mann Incognito -
      Was up and out at 4:30 this morning and haven't had any issues. All the usual messages and emails waiting for me when I got up at 3:45 and voice and data has been working properly all morning. (Toronto East and Ajax, Ontario)
    1. arl85's Avatar
      arl85 -
      Can’t call USA and tried to call freedom can’t reach them
    1. b4man's Avatar
      b4man -
      no dial tone at all.
    1. MattOnDemand's Avatar
      MattOnDemand -
      Yeah my wife and I had same issues in Durham region
    1. Mr.Peppermint's Avatar
      Mr.Peppermint -
      Hmm mine overall seemed fine (just slow and intermittent data indoors) but someone else I know said they lost all service
    1. sirtate's Avatar
      sirtate -
      It seemed alright to me also...

      I got phone calls at 330 and 630 am...

      And many through the day...

      It was the tweet they sent out that made me aware that there had been an outage

      Sent from my LG-H933 using HoFo mobile app
    1. Ryand78's Avatar
      Ryand78 -
      I’ve had text messaging problems all night in Windsor Ontario on my iPhone 8 Plus
    1. wolfpacal's Avatar
      wolfpacal -
      No issues at all here. One hour North of T.O - Barrie!!!
    1. Driver8666's Avatar
      Driver8666 -
      Quote Originally Posted by Ryand78 View Post
      I’ve had text messaging problems all night in Windsor Ontario on my iPhone 8 Plus
      I didn't have this issue, because I was on WiFi. I did have the intermittent text not sent in the middle of the night at work. When I got out of work and made a phone call that's when I knew there was an outage. I didn't worry about it too much.
    1. acurrie's Avatar
      acurrie -
      Attachment 156485

      After yesterday's Freedom Mobile outage I thought it might be useful to provide some tips for where to go if you suspect that your carrier's mobile network is down.

      When I realized that I couldn't send or receive text messages my first thought was that it must be a billing issue; because of this I wasted almost half an hour on hold with Freedom (using a SIP line) and trying to log into my account on their site. Here's how I eventually found out what was really going on:

      1) Howard Forums. This was the first place I went (obviously), but there weren't yet any threads suggesting an outage. I would have started one myself but I was still thinking at this point that I had forgotten to pay my bill and my service was suspended.

      2) Social media. Confirming Freedom's network issues was as easy as entering #freedommobile on Twitter. If your city or town has a subreddit, that might be a good place to look, too; unfortunately my own query on r/Toronto quickly devolved into an FM-bashing session, which of course would never happen here.

      3) Downdetector. This is a new one for me. By simply Googling "is Freedom Mobile down?" I was directed to a site called Canadian Outages, where you can actually search for carrier outages by city. And if you're so inclined, you can download their Android or iOS app, and/or their plugin for Amazon Alexa. They even have a Twitter feed for outages across various networks and services—one each for Canada and the USA.

      Hopefully no one reading this will ever experience another carrier outage. But in case you do, now you know where you can go to confirm it.

      Link: Freedom Mobile on CanadianOutages.com
    1. 403808's Avatar
      403808 -
      Quote Originally Posted by acurrie View Post

      After yesterday's Freedom Mobile outage I thought it might be useful to provide some tips for where to go if you suspect that your carrier's mobile network is down.

      When I realized that I couldn't send or receive text messages my first thought was that it must be a billing issue; because of this I wasted almost half an hour on hold with Freedom (using a SIP line) and trying to log into my account on their site. Here's how I eventually found out what was really going on:

      1) Howard Forums. This was the first place I went (obviously), but there weren't yet any threads suggesting an outage. I would have started one myself but I was still thinking at this point that I had forgotten to pay my bill and my service was suspended.

      2) Social media. Confirming Freedom's network issues was as easy as entering #freedommobile on Twitter. If your city or town has a subreddit, that might be a good place to look, too; unfortunately my own query on r/Toronto quickly devolved into an FM-bashing session, which of course would never happen here.

      3) Downdetector. This is a new one for me. By simply Googling "is Freedom Mobile down?" I was directed to a site called Canadian Outages, where you can actually search for carrier outages by city. And if you're so inclined, you can download their Android or iOS app, and/or their plugin for Amazon Alexa. They even have a Twitter feed for outages across various networks and services—one each for Canada and the USA.

      Hopefully no one reading this will ever experience another carrier outage. But in case you do, now you know where you can go to confirm it.

      Link: Freedom Mobile on CanadianOutages.com
      It's unfortunate how HowardForums has gone downhill over the past few years (or specifically the Freedom Mobile section in HoFo). This used to be such a vibrant community with lots of good posts and info. The last couple of years... not so much. Reddit is much better now IMO.
    1. b4man's Avatar
      b4man -
      I called in and asked what type of compensation they were offering. I was given 20$ plus tax credit for the outage.
    1. acurrie's Avatar
      acurrie -
      That's good to know... Thanks!
    1. 3ethanh's Avatar
      3ethanh -
      Network is down again - I first noticed it when it stopped working completely in the USA. After returning to Canada, SMS and data started working but calls drops immediately.
    1. sirtate's Avatar
      sirtate -
      Quote Originally Posted by 3ethanh View Post
      Network is down again - I first noticed it when it stopped working completely in the USA. After returning to Canada, SMS and data started working but calls drops immediately.
      What time was this?

      Sent from my LG-H933 using HoFo mobile app
    1. wolfpacal's Avatar
      wolfpacal -
      I can confirm with my iP8+ I can't get any data. Calls to 611 hang up immediately. Calls to other people are okay (for now) This is not good for FM. Not impressed! May look to go back to the Big 3, as much as I don't want to. This is crap. This as of 5am. Working overnights, in Bradford area. Data would not work earlier - (3am), I re-booted phone and it came back. Now it's dead, no data at all.
    1. Driver8666's Avatar
      Driver8666 -
      Quote Originally Posted by wolfpacal View Post
      I can confirm with my iP8+ I can't get any data. Calls to 611 hang up immediately. Calls to other people are okay (for now) This is not good for FM. Not impressed! May look to go back to the Big 3, as much as I don't want to. This is crap. This as of 5am. Working overnights, in Bradford area. Data would not work earlier - (3am), I re-booted phone and it came back. Now it's dead, no data at all.
      Not me. I'm on WiFi, so iMessage, FaceTime Audio and FaceTime Video worked for me. But I did encounter this problem this past week. I've been able to send out texts from home.

      I'm getting data on Band 7 LTE here in Pape Village. And this is without doing a phone reboot.
    1. keefrto's Avatar
      keefrto -
      All good with me in Edmonton

      Sent from my BBB100-1 using HoFo mobile app